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FAQS & POLICIES

Learn about Sarah Lea Brows' policies on our cosmetic tattoo eyebrow services, consults, and payments. Find answers to frequently asked questions about our eyebrow and lash services in Melbourne and Gold Coast.

COSMETIC TATTOO FAQS

WHAT IS COSMETIC TATTOOING?

Cosmetic tattooing, micro-pigmentation, permanent makeup (PMU) or semi permanent makeup, has come a long way since it's early 90's hey day. With huge advancements in the field we are now able to create undetectable enhancements to a clients chosen features. This popular, safe, non invasive cosmetic treatment involves the skilled insertion of safe colour pigments into the dermis layer of the skin.

 

WHY CHOOSE A PHIBROWS CERTIFIED ARTIST?

PhiBrows is the most prestigious PMU certification in the world.  PhiBrows follow a very specific european method that is taught through an intensive 6 month training course (no 2 day qualifications here!). PhiBrows requires the artist to pass 11 levels of mastery to ensure that their methods and their work maintain the Phibrows standard.  The Phibrows method, tools and pigments have been meticulously designed and are always being updated to aid their artists in producing the most precise hairstrokes, perfect symmetry, and a aesthetically pleasing eyebrow shape that goes with the natural shape of their client’s face and bone structure.  Phibrows products are vegan, cruelty free and are void of dangerous heavy metals still found in alot of permanent makeup lines. Phibrows pigments provide colour that stays true and fades evenly and avoids brows fading to blue, green or red over time.  If you want the best results with your PMU treatment, it is highly recommended that you seek out a certified Phibrows Royal artist.  â€‹

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WILL IT LOOK NATURAL?

We are in the business of undetectable, natural looking work. Our aim is always for a daytime look that you will still feel comfortable in on your no makeup days.  Our work should enhance your features, not overpower or take away from them.  

 

HOW LONG DOES IT LAST?

Depending on the treatment, your skintype and lifestyle, the pigment will fade slowly over 6 months to 2-5 years. For the best results ongoing, a refresher roughly every 1-3 years is recommended.

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DOES IT HURT?

A strong compound anesthetic is used throughout all our treatments and any discomfort is minimal to none.

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WHAT CAN I EXPECT AT MY APPOINTMENT?

Firstly, a free 15 min consultation is had prior to booking to make sure the treatment is right for you and answer any questions you may have. If you decide to go ahead, a non-refundable deposit is required to secure your booking, this amount will go towards your treatment.  Consult and treatment can be arranged in the same appointment, if you wish.

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All first time clients will require a 2 part treatment. Initial treatment and touchup treatment, 4-8 weeks later. During the first treatment, the shape is measured, a pigment colour is chosen. Depending on the clients skintone, hair colour, eyebrow hair, lashes or lip tone as well as considering the desired outcome. The treatment consists of several 'passes' inserting the pigment into the dermis with a microblade hand tool or specialised state of the art, PMU machine. 

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Your touch up appointment is then scheduled for 4-8 weeks later. During this second treatment, the brows, eyeliner or lips are gone over with a fine tooth comb and perfected to suit depending on how you have healed. Any adjustments in colour, size or intensity are adjusted. 

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SOME THINGS TO REMEMBER IN THE LEAD UP TO YOUR APPOINTMENT​​

  • Please allow 2.5-3hrs for your initial appointment and 1-1.5hrs for your perfection appointment

  • For first timers, 2 appointments are needed roughly 6 weeks apart, please keep this in mind if planning new brows, liner or lips for a holiday or special event

  • For lip clients, you'll need to follow your stringent pre-care info that is sent to you prior to your appointment, including taking anti viral medications to avoid a cold sore outbreak post treatment

  • Please allow sufficient travel and parking time to get to your appointment, anything over 15 mins late and we may need to reschedule

  • Please no coffee/caffeine 4 hours prior to your appointment

  • No fish oil or Multi-vitamins the 72hrs prior to your appointment

  • Please have something to eat before hand, you’ll be more comfortable and your blood sugars more stable throughout 

  • If you don’t already have a ph neutral face wash (QV, cetaphil etc) it’s best to grab one to use for the following 2 weeks post treatment, as lined out in our aftercare

 

HEALING

Healing is fairly straight forward, around 7-10 days for brows. 5-7 days for lips and liner and best to be planned

2-4 weeks prior to any holidays or special events. We will provide you with thorough aftercare instructions and aftercare balm specific to your treatment

  • No picking, scratching or peeling the healing area (let any scabbing fall off naturally)

  • No makeup over the area (around the area is fine)

  • No sleeping on your face

  • Avoid getting the area soaked in the shower

  • No swimming, saunas, spas or excessive sweating/exercise for 10 days

  • Avoid direct sun exposure (a hat is a good idea for long periods in the sun)

  • No SPF over the area (around the area is fine)

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CONTRAINDICATIONS

  • Pregnant

  • Diabetes (needs prior approval, please contact us prior to booking)

  • Undergoing chemotherapy or radiation 

  • Trichotillomania (needs prior approval, please contact us prior to booking)

  • Autoimmune Disorders (needs prior approval, please contact us prior to booking)

  • Bleeding disorders

  • Blood thinning medication

  • Taking Roaccutane (or similar) in the past 12 months

  • Psoriasis, Eczema, Rosacea, Keratosis Pilaris or Dermatitis in your eyebrow area

  • Previous permanent makeup done elsewhere (needs prior approval, please contact us prior to booking)

  • Extremely sensitive skin

  • Excessive sebum, oily skin, enlarged pores

  • Problem skin and/or cystic acne

  • Prone to keloid scarring

  • Have had botox the 2 weeks prior to booking

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If you have any other health concerns or are on any medications you're unsure about simply send us a message.  Alternatively, you can book in for a free consultation to find out which method is best suited to your skintype, lifestyle and desired outcome.

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CAN YOU WORK OVER MY PREVIOUS PMU, DONE ELSEWHERE?

Possibly, this is on a case by case basis.  Please email us with clear, close up photos of the prior work and we can take it from there.  Alternatively you can book a free consultation and we can see what can be done.

POLICIES

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BROW & LASH STYLING POLICIES

Rescheduling or cancelling of brow and lash styling may be made up to 24hrs before your appointment, outside of that period, you will forfeit your deposit and another will have to be made if you wish to reschedule your appointment.

 
COSMETIC TATTOO POLICIES

It is the clients responsibility to check our booking policies and FAQs outlined on our website, prior to booking to check there are no contraindications that apply to them, that may result in us unable to perform the treatment safely on the day. Failure to do so will result in you forfeiting your deposit and being liable for half the price of treatment.

 

Rescheduling or cancelling of cosmetic tattoo appointments may be made up to 48hrs before your appointment, if it is after the 48hr period, you will forfeit your deposit and another will have to be made if you wish to reschedule your appointment. 

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BORING STUFF

 

Bookings

Drop us a line here if you have any questions or concerns before you book.  Otherwise you can book direct via our bookings page 

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Consults

We do offer free no obligation consultations prior to booking to clear up any questions or concerns you may have, however if you are happy to do both consult and treatment in the same appointment that is fine too, but understand you do so at your own discretion as we can not always guarantee that treatment will be a suitable option on the day and you will then forfeit your deposit. To book a free 15 min consult, you can book direct via our bookings page.

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Deposits

A deposit is required at the time of booking, via our bookings page.  This will then come off your total on the day.  Full payment is required on the day of initial appointment​​, if for any reason we can not perform the treatment on the day and you have not had a consult prior, you will forfeit your deposit.

 

​Payment

We accept cash, card and Zippay.  Surcharges apply to Zippay bookings.  

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